Privacy Policy

Effective Date: 1 jun 2024

MTC GROUP RESOURCES ("we", "our", "us") values and respects your privacy. This Privacy Policy outlines how we collect, use, disclose, manage, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international standards such as the EU GDPR where applicable.

1. What Information We Collect

We collect personal data when you:

• Visit our website

• Submit a form or enquiry

• Register for our training or consultation

• Communicate with us via email, phone, or social media
  
  

The types of data we collect include but are not limited to:

• Full name

• Identity card or passport number (if required for HRD Corp claim or certification)

• Email address and phone number

• Company name and job title

• Mailing or billing address

• Any data you provide voluntarily through forms or correspondence

• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the data collected for the following purposes:

• To respond to your inquiries or requests

• To process registration, invoicing, and certification for training or consultancy services

• To manage participant records for HRD Corp claims

• To send training updates, reminders, marketing content, or newsletters (only with your consent)

• To analyse website traffic and user behavior for better user experience

• For internal audits, compliance, and administrative purposes

• To comply with legal and regulatory obligations

3. Disclosure of Your Data

We will not sell or rent your personal data to third parties. However, your data may be disclosed to the following, under strict confidentiality:

• HRD Corp, MDEC, or relevant government agencies (for claim or reporting purposes)

• Third-party service providers or business partners who help us deliver our services (e.g. trainers, accountants, email marketing platforms, payment gateways)

• Legal advisors or auditors if required for compliance or dispute resolution

• Government authorities if required by law, court order, or regulatory request

4. Data Retention

We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law or business policies (e.g. HRD Corp audit record  minimum 7 years).

5. Your Rights

Under the PDPA, you have the right to:

• Access and request a copy of your personal data

• Correct any inaccurate or outdated information

• Withdraw your consent to process your data (with limitations)

• Request deletion or restriction of your data (subject to legal requirements)

To exercise these rights, please contact us using the details below. We may require verification of your identity before processing your request.

6. Security Measures

We take data protection seriously. Security measures include:

• Password-protected systems

• Secure cloud storage and backups

• Access control for internal staff

• Staff training on data privacy and confidentiality

• Use of SSL (Secure Socket Layer) for data transmission on our website

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enhance website performance

• Track visitor behavior for analytics (e.g. via Google Analytics)

• Remember user preferences

You can modify your browser settings to decline cookies, but this may affect website functionality.

8. Third-Party Links

This website may contain links to third-party sites. We are not responsible for their privacy practices or content. You are encouraged to read their privacy policies before interacting.

9. International Transfers

While our operations are based in Malaysia, some third-party tools or cloud platforms we use may store data on servers located in other countries. We ensure these platforms provide adequate protection and comply with global data protection standards.

10. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in legal, operational, or technological developments. All updates will be posted on this page with a revised “Effective Date.”

Contact Us

For any questions or concerns regarding your personal data or this privacy policy, please contact us